What Is White Glove Service?
Business owners toss around the term pretty liberally when describing their product or service offering without knowing what it really means. To clear up this conundrum, we decided to ask one of our experts, Jamie Furrate, owner of white glove service provider Curtis Specialty Moving and Storage.
White Glove Service Defined
Generally, the term refers to assistance provided with an elevated level of care and attention to detail. It can also mean an extension of typical services. Many believe it goes back to a time when European nobility required that household staff wear white gloves when handling expensive meal service items made of silver that could be tarnished by contact with bare fingers.
White Glove Moving and Storage Service
For a Moving & Storage company to claim that they offer “unmatched care” when it comes to handling your furniture, artwork, or any of your personal or business-related items is nothing new. Standard moving and storage typically involves “two guys and a truck” getting items from their point of origin to their destination and then letting the customer take it from there. White glove service can mean that after your items reach their destination, they are uncrated and unpackaged by the moving company (like Curtis Specialty Moving and Storage), and if the items need setup, the company can handle that as well. White glove moving services can also include disassembling and assembling state-of-the-art home gyms; packing and handling museum-quality art and irreplaceable antiques; moving world-class wine and trophy collections and even transporting exotic taxidermy animals.
Who Needs White Glove Moving and Storage Services?
Not every customer needs white glove moving and storage service. A reputable company’s “standard” services can be provided by skilled, attentive teams that are focused on protecting items from damage. But for those shipments that do call for white-glove service, it’s important to work with an experienced company specializing in logistically challenging projects of any size that offers the highest level of care. White-glove services are typically used for costly and fragile items. However, cost and fragility are sometimes not apparent to an outsider. Neither are they always the most important factors. This is especially true when an item that does not appear to be expensive has high sentimental value.
What does it take to be a “White Glove Mover”?
The short answer is the personnel. They’ve got to have the skill set to successfully accomplish the most challenging furniture, art, chandelier, and statuary packing, handling, and installation. With Curtis, the customer knows they’ve hired professionals with extraordinary capabilities to streamline any move. That translates into less stress and a lower risk of damages. A truly top notch Moving & Storage company makes hiring and retaining service-oriented crews and management a top priority.
Respect is Required
At Curtis we are of the belief that white glove also means “service with extra attention or respect.” Respect is critical when entering someone’s home or place of business and handling their prized possessions. The crews should never lose sight of the fact that the goods they’re handling with white glove services are especially important to the customer.
Whether you are a designer requiring delivery services, a homeowner faced with a challenging relocation, a company moving across the country or to the building across the street, the professionals at Curtis Specialized Moving & Storage are qualified to ensure every detail is attended to. 214-634-0304 or www.curtismoving.com.
