Excellent Service From White Glove Movers: What Does That Mean?

Everyone desires “excellent service” from companies they do business with. So, what does that look like with a moving and storage company? Moving is described as one of life’s top five stressors. What can be done by the moving company to reduce the client’s stress level? If the mover is a “white glove” firm like Curtis Specialized Moving & Storage, they should have an organizational structure with skilled personnel in all departments to deliver excellent service in all facets of your move and ongoing relationship for other services.

This should start with the moving company providing the prospective client with a responsibility chart detailing the personnel from each department that may be involved in the move project along with their contact information. After a request is made by a prospective client for a move proposal, the project manager/estimator should always view the move scope in person with the client and see what challenges exist for the mover and if possible, tour the new residence to witness what challenges must be overcome for the installation. This ensures that the mover can produce the most accurate estimate for the move.  It is very important during this process to listen closely to what the client’s concerns are. The mover should explain what can be done to overcome their concerns.

The project manager/estimator will prepare a comprehensive proposal that will show how the project should proceed on a day-by-day basis and a good faith estimate for the cost of the project. The white glove mover providing excellent service would then schedule a meeting or phone call to walk through the proposal and address any questions or issues the prospective client has. On the first day of the project, the crew chief for the move will introduce themselves and their team members to the client and explain how they will conduct the packing, labeling of boxes and furniture items, loading, transporting and installation at the new residence. The client may want to modify the delivery of items to suit their needs. The excellent service mover will adhere to the client’s wishes, even if it reduces the efficiency of the move. If the client does not have specific instructions the excellent service mover will explain how they see the most efficient way to handle the installation at the new residence. Typically, it would be most efficient to deliver any lighting and/or chandeliers that need to be installed first, followed by rugs and then furniture. Lastly, would be the boxes to unpack.

The excellent service, white glove mover will also assemble beds, furniture pieces as needed, mount televisions and hang art per the client’s request. If the client has items in storage or the need to have new furniture delivered and installed, the client will work closely with the warehouse manager and scheduling manager. The excellent service, white glove mover will also usually be a “receiver”, which means they will receive items you or your designer has ordered and store the goods in their warehouse until time for the installation. They will also be happy to host the client or designer at their warehouse to view items that have been received into storage. When client items arrive at the moving company warehouse, they will be inspected and the client or designer will then receive prompt notification of items received and their condition.

The excellent service white glove mover will also wear white gloves when handling delicate or fabric furniture and glass items to prevent stains and fingerprints and foot covers to protect the floors of the residence from dirt. The aim of the excellent service, white glove mover is to create a relationship with the client for their long-term needs, and not just a transactional encounter. At Curtis Specialized Moving & Storage we are blessed to have hundreds of clients that have enjoyed a long-term relationship with our company. We look forward to serving all your moving, delivery, storage and specialized needs. 

Whether you are a designer requiring delivery services, a homeowner faced with a challenging relocation, a company moving across the country or to the building across the street, the professionals at Curtis Specialized Moving & Storage are qualified to ensure every detail is addressed. Contact the Curtis professionals at 214–634-0304 or www.curtismoving.com.